This section lists commonly asked questions with respect to
service, features and site in general. Support related details
and Help documentation are available under different section of
this site under "Support"
- Where is the store hosted ?
All hosting is on network of Servers owned and controlled by
Scorpio Informatics. We are not resellers of space so highest
level of security is ensured. SIPL (Scorpio
Informatics Pvt Ltd ), who own and operate this service in
addition to all other service, are not resellers but owns all
servers and infrastructure fully managed by in-house staff and
nothing is Outsourced.
- Where are servers located?
All server infrastructure is collocated at New Jersey USA.
- Can I host elsewhere?
No We do not service any clients anywhere in the world who are
hosted with some other company. This is because other server
we would not have root access and many support, debugging
action and upgrade / patching that we have to do needs root
access. Moreover we would not want to involve extraneous
factors so as to ensure there are no disputes over software vs
host problems. We do not cater to clients hosted on third
party servers as we have no control over third party servers.
- I want a payment gateway integration
which is not listed in your offer. Can you do that?
Yes provided the gateway provides php API. All such custom
work is done as one time PAID work. So contact us for quotes.
Coding, Integration, Testing and final implementation would
take around 6 weeks provided there are no delays on
communication from your end.
- Can I order optional add on modules
at any time by paying the listed costs? How long does it take
to be visible in my store?
Optional Add on modules can be ordered at any stage. The
module becomes visible in your admin with 8 hrs of we
receiving the payments in our account. If such optional add
ons also require template changes then there will be
additional charges for doing the same.
- What about security upgrades,
This service has core kernel files separated out and is shared
by all stores. This is a cost saving feature as far as your
administrative costs with respect to security patches/
upgrades are concerned. We apply patch/feature to core kernel
and the same affects all stores being run on the kernel.
- Are there any limits on number of
products and categories?
No Limit On Category and Subcategory. However, with respect to
number of product there is a limit based on the plan that you
opt for. For details Refer
- Can I operate multiple stores by
taking one account?
No. Installation is done on domain and not sub domain
or domain paths. If you need to operate multiple stores you
would need multiple accounts and domains. The quotes are based
on single URL/Domain for storefront. However if you are a
repeat client we can offer you some discount on additional
shops that you may need.
- What is the guaranty that you would
not increase the hosting price?
Unless there is abrupt increase internationally, we are
confident there would be no increase. In 8 years of our
operations, we have not increased the prices even once. Only
thing that can be a variable price would be the costs for SSL
certificates as they are entirely beyond anyone's pricing
control. Other than that, hosting charges would remain pretty
- Do I get a secured URL or a shared
You get your own SSL certificate, your own SSL URL. No shared
ssl/url. It looks cheap to a buyer who views it negatively
when he finds that the site runs on a shared ssl ( yahoo store
for example). It looks good on yahoo where all unprofessional
stores operate. Not on your store. Your store is your identity
on web and so no URL’s are shared. It’s all yours on your
- Can you provide higher SSL
Yes at additional costs. All SSL certificates are yearly
renewable and all SSL Certificates are sourced from THAWTE.COM
- I need support on my site as I
cannot do certain things myself. Do you provide that?
Best option for getting the store live would be "Turnkey"
option where we complete all work in around 6 weeks time from
date of ordering provided there are no delays in compliance to
providing all requested details from time to time as we deploy
your store, integrate design and other things. As for Post
deployment support please refer
Section and see which plan would suit you.
- Can I add more categories and
subcategories later as my business grows and I start dealing
in more items?
Yes you can. There’s no limit on category/subcategory/nesting.
Number of Items are limited by the Plan (Refer
Plans Section )
that you are in.
- What if my site needs more resources
(space/bandwidth/higher limit for number of items)?
Upgrade your plan to next higher hosting plan. If we do not
have a plan that meets your requirement we will design a plan
only for you and let you know the costs involved.
Contact Us whenever you need the same.
- What about promotion on search
The software already has a built in module for pushing your
cart live to froogle.com The static HTML pages generator
generates html pages and not pages by script and search
engines like the static looking html pages. So this is already
- What if I mess up my store?
Will you provide support for fixing? Yes only as PAID support.
Section for details.
- Is the store software based on some
free open source software?
No. We do not touch any free open source script for any
critical sites. Ecommerce sites are very critical for any
online business as it handles sensitive data. These free
software's are just good for amateur sites and as sites
becomes more demanding support on such software becomes too
expensive to maintain or even are heavily limited by design.
- What is uptime guaranty. Do you have
99.5% network uptime guaranty is provided against openly
which also is common to all services of the company.
- Do i get ftp access?
FTP has become one of sources from where sites get compromised
because of the fact that there are many instances where client
machines are compromised. So once the site is live, all FTP
access is blocked as a security measure. However, if FTP
access is needed on interim basis to do mass upload of
anything relevant to site, we open up FTP access for 24 hours
on request over ticket. This is a part of our initiatives to
ensure that sites are secure and do not get compromised
- What if my store has reached a stage
where it needs dedicated server?
We provide fully managed dedicated server so we will migrate
your store to dedicated server taken though us and the server
would be fully managed 24X7 by us on proactive basis. So you
have everything under one roof and you can peacefully
concentrate on running your business rather than worry about
migration server management etc. It will be a LSWS +cPanel
server as LSWS is more secure and less resource intensive as
compared to Apache.
- What if i need a plan that is not
listed under Plans page?
We will design a custom plan specifically based on your
requirements. So please Contact Us with your requirements and
we shall take it up from there.
- I need some custom module as the
features that i need added are not available in the standard
modules or any of Add On Modules that are there by default.
How much would it costs and what would be time needed?
The software is based on Modular Design so it is possible that
a custom module can be done and integrated. However, to be
able to quote we need to have detailed discussion on the same.
So please Contact Us with
your requirements of the custom module needed and we shall
take it up from there.
If you have a query which needs to be addressed specifically
as the same is not covered above, please
Contact Us with your